Janet
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Why do you need my phone number for delivery?
We require your phone number so that DHL can contact you during delivery if any issues arise. DHL offers their On Demand Delivery (ODD) through SMS text messages so you are able to make last minute...
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DHL requires me to fill out a 5106 form, what do I do?
You may be asked to fill out a standard 5106 form if you are importing goods from another country. For more information, give DHL a call at 1 (855) 345-7447.
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Where is your head office?
Indochino HQ is located at 720 Robson St. Unit 300, Vancouver B.C., V6Z 1A1.
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Will I have to pay taxes?
Depending on where your order ships to, you will be required to pay additional taxes based on the taxation requirements of the destination.
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Measurements
In order to make the best garments possible, INDOCHINO uses your body measurements to create a unique, made to measure suit pattern based on your body measurements. We guide you through our online ...
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Do I need a tailor to take my measurements?
Not at all, in fact we don’t recommend it. The measurements we require are taken a little differently than traditional tailors. Take measurements into your own hands with our handy instructional vi...
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Can I use the measurements from a suit I own?
Afraid not. We need your unique body measurements so we can create your own unique pattern.
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Where do I get a tape measure?
We’ve got you covered, but please note that we don't ship our tape measurers outside of North America and recommend our Tailor's Kit for those outside of North America instead.
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How do I ensure my measurements are accurate?
Follow our handy instructions and you can’t go wrong. That said, there’s a chance some of your garments won’t fit the way you want right out of the box; minor alterations might be needed. If that's...
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The measurements I've taken while measuring myself are different than the measurements for my "off the rack" clothing. Is this a mistake?
No mistake. We are using your unique body measurements to create your pattern. Off the rack sizing varies from manufacturer to manufacturer and are not true garment measurements. Welcome to the wor...