Janet
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Will you restock sold out items?
Pieces from our seasonal collections are limited edition, so get ‘em before they’re gone. If you missed out, our Style Guides can recommend something similar. Just give us a call at 1 (855) 334-078...
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I have some ideas for a suit, can you do a custom design for me?
Not at the moment, but maybe we can collaborate in the future.
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Why don’t my pockets open?
We apply temporary stitching to pockets and vents to maintain the integrity of your suit during shipment. This is meant to be temporary. Please remove the stitching with a trusty pair of scissors. ...
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Do you have any vegan suits?
Not at the moment. Our suits are made with bullhorn buttons, horsehair interlining, and wool.
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Are you able to produce Shatnez-free suits?
We are unable to produce certified Shatnez-free suits at this time. Our suits may contain both wool and linen.
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Can I make customizations that are not on the website?
Not at the moment, but we’d love to hear what you have in mind so we can make it happen in the future.
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Are the shirts dry clean only or can I machine-wash them?
Most of our shirts can be machine washed on a cold cycle and tumble dried on a low heat. To be safe, double-check the care instructions on the tag inside your shirt to make sure.
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Do you make suits for children?
No – only for inner children. Some day, perhaps. They are the future.
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How do I check my order status?
Log into your account and go to your order history https://www.indochino.com/account/order-history.
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Why is my order on hold?
If you’re not sure why your order is on hold, give us a call at 1 (855) 334-0788 or shoot us an email at help@indochino.com.