Janet
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About Indochino
Indochino was founded on the belief that you don't need to spend a fortune on a custom wardrobe. By taking the premium made-to-measure experience direct to the consumer, we’ve created a superior al...
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How long will it take to receive my order?
Once you complete your order, and given there are no garment measurements or payment delays, it will be delivered to you in 2-3 weeks.
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How will my order be shipped?
Our shipping partner DHL is committed to providing top-quality service for your package. We’ll email you the tracking information when it ships.
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How much is shipping?
Free on orders over $150 USD ($165 AUD). Otherwise, $20.
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Will I have to pay extra customs charges?
For orders shipping to the US, Canada and Australia, you won’t have to pay any additional customs charges. For addresses outside of the US, Canada and Australia, all required taxes, VAT, import or ...
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Do you ship to Armed Forces / APO / FPO / DPO addresses / P.O. boxes?
At the moment we can only ship to residential or business addresses.
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How do I change my shipping address?
Before your order ships:Give us a call at 1 (855) 334-0788 and we'll help you out.After you order has shipped:If it’s already in transit, you can update your delivery address by using DHL's On Dema...
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Does DHL require a signature on delivery?
We sure do. Your garments are made just for you and we want to make sure you receive them.
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Can I rush my order?
No — you can’t rush greatness.
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Can I get expedite my delivery?
Our delivery method with DHL is already as fast as it can be.